General FAQ's

Privacy and Cookies Policy

Privacy Policy


When you use our web site services, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it. When you share information with us, we can make our services even better for you. For instance, we can show you more relevant search results and ads, help you connect with people or to make sharing with others quicker and easier. As you use our services, we want you to be clear how we’re using information and the ways in which you can protect your privacy. This is important; we hope you will take time to read it carefully. Remember, you can find controls to manage your information and protect your privacy and security. We’ve tried to keep it as simple as possible.




Right to Access, Correct and Delete Data and to Object to Data Processing


Our customers have the right to access, correct and delete personal data relating to them, and to object to the processing of such data, by addressing a written request, at any time. We make every effort to put in place suitable precautions to safeguard the security and privacy of personal data, and to prevent it from being altered, corrupted, destroyed or accessed by unauthorised third parties. However, the Company does not control each and every risk related to the use of the Internet, and therefore warns the Site users of the potential risks involved in the functioning and use of the Internet. The Site may include links to other web sites or other internet sources. As the Company cannot control these web sites and external sources, the Company cannot be held responsible for the provision or display of these web sites and external sources, and may not be held liable for the content, advertising, products, services or any other material available on or from these web sites or external sources.




Management of Personal Data


You can view or edit your personal data online for many of our services. You can also make choices about our collection and use of your data. How you can access or control your personal data will depend on which services you use. You can choose whether you wish to receive promotional communications from our web site by email, SMS, physical mail, and telephone. If you receive promotional email or SMS messages from us and would like to opt out, you can do so by following the directions in that message. You can also make choices about the receipt of promotional email, telephone calls, and postal mail by visiting our website and update contact information, manage contact preferences, opt out of email subscriptions, and choose whether to share your contact information with our partners. These choices do not apply to mandatory service communications that are part of certain web site services.




Information We Collect


Our store collects data to operate effectively and provide you the best experiences with our services. You provide some of this data directly, such as when you create a personal account. We get some of it by recording how you interact with our services by, for example, using technologies like cookies, and receiving error reports or usage data from software running on your device. We also obtain data from third parties (including other companies). For example, we supplement the data we collect by purchasing demographic data from other companies. We also use services from other companies to help us determine a location based on your IP address in order to customize certain services to your location. The data we collect depends on the services and features you use.




How We Use Your Information


Our web site uses the data we collect for three basic purposes: to operate our business and provide (including improving and personalizing) the services we offer, to send communications, including promotional communications, and to display advertising. In carrying out these purposes, we combine data we collect through the various web site services you use to give you a more seamless, consistent and personalized experience. However, to enhance privacy, we have built in technological and procedural safeguards designed to prevent certain data combinations. For example, we store data we collect from you when you are unauthenticated (not signed in) separately from any account information that directly identifies you, such as your name, email address or phone number.




Sharing Your Information


We share your personal data with your consent or as necessary to complete any transaction or provide any service you have requested or authorized. For example, we share your content with third parties when you tell us to do so. When you provide payment data to make a purchase, we will share payment data with banks and other entities that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction. In addition, we share personal data among our controlled affiliates and subsidiaries. We also share personal data with vendors or agents working on our behalf for the purposes described in this statement. For example, companies we've hired to provide customer service support or assist in protecting and securing our systems and services may need access to personal data in order to provide those functions. In such cases, these companies must abide by our data privacy and security requirements and are not allowed to use personal data they receive from us for any other purpose. We may also disclose personal data as part of a corporate transaction such as a merger or sale of assets.





About Manna

Why Choose Us


More than 40 years family-run jewellery shop in the Jewellery Quarter Renowned in Birmingham for Full Repair and Restoration Service Certified Diamond Specialists Experienced Handmade Craftsmanship Ethically Sourced Diamonds Fairtrade Gold Lifetime Guarantee GIA Certified Specialists in Bespoke Manufacturing First Class Personal Service




What does Manna mean?


The Meaning of 'Manna' means a gift from heaven. By extension, it means any good thing which comes into one's hands by luck or good fortune.

The shop was named after my fathers youngest brother 'Manna'. As he was the youngest of 9 brothers and sisters, he was considered by our grandmother as a gift from heaven.




How long have you been in business?


We are a family business making jewellery for over 3 generations. Originally started by my grandfather in the front room of the family home, four brothers opened their first shop in the Jewellery Quarter on Hockley Street in 1977 called Manna Brothers. Now the 3rd generation is continuing their legacy.




Where is your showroom located?


Our showroom is located in the heart of Birmingham's Jewellery Quarter, a few minutes walk from the Jewellery Quarter Train/Tram Station. The Address is 16 Hockley Street, Jewellery Quarter, Birmingham, B18 6BL and is located directly opposite the Jewellers Arms Pub.




What are your opening hours?


We are open 10am - 4pm Monday – Saturday. For custom made jewellery and bespoke made designs such as engagement rings, contact us to book a consultation on 0121 554 2727, Whatsapp us on +441215542727 or book online.









Returns, Refunds and Exchanges

What is Our Refund Policy


WEBSITE REFUND POLICY Any unworn resaleable item purchased from our website may be refunded providing that you request this within 14 days from the date on the dispatch note email. To request a refund - Please note that a refund will have to be processed online for all online orders Please send an email to sales@mannajewellers.com, with the order number for the item you wish to return which will be on your delivery receipt. Please also write a reason for the refund in the e-mail. Instructions on how to return the item will be emailed to you. Please note that you will be required to cover the cost of postage if you choose to return an item for a refund. For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items to enable a refund to be processed. Any amount due will be refunded back onto the debit/credit card originally used. Please allow up to 7 working days for this process to complete. In the event that we do not receive your returned item, we will ask you to provide the Proof of Postage receipt you obtained from the Post Office. We reserve the right to refuse a refund if you are unable to provide this Proof of Postage. IMPORTANT: We DO NOT offer refunds on any pierced jewellery due to hygeine purposes and the interest of our customers protection. Therefore pierced items are excluded from our Refund policy.

Personalised/ Custom made Jewellery
We are unable to offer a refund on a personalised or custom made jewellery order. This means that we cannot provide a refund on any item that has been made bespoke, altered or personalised in any way.




What is Our Exchange Policy


WEBSITE EXCHANGE POLICY Any unworn resaleable item purchased from our website may be exchanged at our Birmingham Store within 14 days from the order date on your receipts. Please bring the unworn resaleable item and a copy of either your receipt to our store where we will gladly exchange the item to the same value or higher should you choose to pay the difference. Unfortunately, exchanges cannot be processed by post. Please note that a refund cannot be processed at our store For combination purchases (e.g. buy one get one free or buy one get another item at a reduced price) you must return the free or reduced price items to enable an exchange to be processed. IMPORTANT: We DO NOT offer refunds on any pierced jewellery due to hygeine purposes and the interest of our customers protection. Therefore pierced items are excluded from our Refund policy.

Personalised/ Custom made Jewellery
We are unable to offer a refund on a personalised or custom made jewellery order. This means that we cannot provide a refund on any item that has been made bespoke, altered or personalised in any way.





Jewellery Info

What is fine jewellery?


Fine Jewellery is jewellery that is made of precious metals such as Gold or Platinum, and often set with precious and semi-precious gemstones suchs as dimoands rubies sapphire or emeralds. You should be able to find a hallmark on fine jewellery items which determines the type of metal that it is made from with either of the following numbers stamped on the article:

375 = 9ct Gold (Rose, White and Yellow)
750 = 18ct Gold (Rose, White and Yellow)
916 = 22ct Gold (Sometimes called Indian gold)
950 = Platinum




What is the most common ring size for men and women?


In our experience, the most common ring sizes for men is between R and V, and for women it is between K and P. If we had to choose one specific size it would be T for men and L for women.




Can I get my jewellery cleaned/polished?


We recommend having your jewellery cleaned and polished every 6 months if possible. We do a full service on your items, including checking the setting and claws, stone security, and of course give the ring a polish and a deep clean using specialist technology, equipement and tools.




What is your jewellery made from?


All our jewelley is made from 925 Silver, Gold and Platinum. We use precious and semi-precious gemstones from accredited suppliers. Our jewellery is hallmarked at the Birmingham Assay office.




I have metal allergies, can I wear your jewellery?


If you have any specific allergies, please get in touch. We will discuss the options that are suitable. Please call us on 0121 554 2727 or email us on sales@mannajewellers.com




How do I look after my jewellery?


Always store your jewellery carefully and if possible in a hard cover box, such as the original box it came in.

Clean your jewellery every 6 to 12 months and check gemstone claws by seeing if they are sharp or catching. If possible come into store and ask us to inspect the integrity of the jewellery. We would assess the item carefully and reccomend any repairs only if required.

Avoid applying creams or sprays whilst wearing jewellery.

Avoid wearing jewellery whilst swimming or to the gym or on the beach.

If possible, for longer periods of time store your jewellery in an insurance guaranteed safe deposit box. Avoid leaving your jewellery out on dressing tables or other convenient locations. Its always best to wear your jewellery rather than leaving it in an insecure environment (such as a car).




How do you manage to sell high-quality products at such affordable prices?


We manufacture most of our products in house and thrive to providing the best quality at competitive prices. Our many years of experience and techincal know-how allows us to produce the same high quality jewellery found in larger stores with the glitzy glamourous showrooms and the large overheads, but without the high price tag. We focus on making high quality fine jewellery and pass on any savings to the customer.




What is the best way to clean my jewellery?


We reccomend cleaning your jewellery every 6 to 12 months. To clean your jewellery, simply use a soft toothbrush, and some warm soapy water – then rinse in water and wipe down with a soft cloth. If you are unsure or the item of jewellery is delicate or too precious, we would advise for you to come in to store and get it professionally cleaned. We offer a free cleaning service on items purchased from us.




How do I know whether my jewellery is genuine?


There are a number of methods can be used to determine its authenticity.

Most jewellery manufactured in the UK has a hallmark from the assay office.

The hallmark determines the type of metal that it is made from with either of the following numbers stamped on the article:

375 = 9ct Gold (Rose, White and Yellow)
750 = 18ct Gold (Rose, White and Yellow)
916 = 22ct Gold (Sometimes called Indian gold)
950 = Platinum




Why do some items take 4-6 weeks to be produced?


All of our jewellery is manufactured indvidually with attention to detail. We take every care and effort in producing our jewellery so it meets our high quality standards as it goes through each point of our manufcaturing process, be it the stone selection, hand setting or finishing.




Do you offer a bespoke service and how does this work?


Yes we offer a bespoke jewellery design and making service. Even if you do not have a design or idea in mind, the best way would be to book an online consultation or visit our showroom in the Jewellery Quarter so we can discuss your ideas, budget and finalise a quote.




What are your lead times?


Depending on the complexity of the item of jewellery, thi can vary. However, the majority of our bespoke items will take approximately 15-20 business days, but if you have a parituclar date in mind please contact us we will do our upmost to meet your deadline.




Can I add an engraving to my item?


Yes, engraving is a service we provide, where you can also choose from a selection of fonts. We can also hand engrave to your specific design. You can order our engraving service here.




Is your jewellery hallmarked?


All our jewellery is hallmarked in the Birmingham Assay Office in the United Kingdom




Q: Do you buy gold?


We buy gold, depending on what the item of jewellery is. We also have to do our due diligence to check if it is the correct metal composition, which can take some time. We will only buy gold if it is hallmarked and at scrap value on that day.




Do you buy and sell second hand jewellery?


Second hand jewellery is something that we enjoy looking at. Often we will look to buy an item depending on its quality and condition. Please bring it into our store so we can assess it before we make an offer.

We only sell second hand jewellery, which is as good as new and in mint condition. Our second hand jewellery is sold as seen and non-refundable.





Repairs and Services

How long does a resize take?


Some items can be done within the hour, depending on the work required. We prefer for you to be in store, so that we can take your finger sizes as well as be able to amend on-site to fit your finger.




What If I order the wrong ring size?


If you have ordered the wrong size for your ring, we will be able to resize the ring if you come to the shop. If it requires and metal being added this will incur a surcharge. If you require us to resize the ring remotely, there will be an adiitional charge for Special delivery postage.




How can I track the progress of the repair?


The best thing to do is call us on 0121 554 2727 to check the status of your repair.




Do you do watch repairs?


Yes, we have watch experts that will repair watches, service watches and inspect your watch to ensure it works. The best thing to do is to bring it into the shop so we can have a look at it.




What types of repairs and services do you provide?


Anything jewellery related, we have you covered. We specialise in bespoke jewellery, however we also repair and service watches. Some our Services include:
Soldering
Ring Alterations/ Ring Re-sizing
Claw Tightening/ Re-tipping
Polishing
Rhodium Plating
Engraving
Clasps Replacements
Watch Battery Replacements
Watch Strap Replacement
Watch Link Removal Watch Service




Can you provide an insurance appraisal?


We offer insurance valuations at a cost of £20 per item. We usually do them for engagement rings only.





Delivery and Collections

Do you offer free delivery?


Yes, we offer free UK shipping on all orders.




Why can you not dispatch an order paid with PayPal to an alternative address?


For security reasons dictated by both PayPal, we are unable to delivery to an alternative delivery address.




Do I need an appointment for collections?


You don't necessarily need an appointment, but we advise you to call us prior to coming in so we have your item ready and waiting for your collection.




Do I need an appointment for resizes?


Yes, please get in touch and we will book you in for a short appointment for your resize.




Can I place an order online but collect from your showroom?


That is not a problem; you just need to select Collection at the checkout (unless paying by PayPal when all orders must be sent to the billing address).




How long will the delivery take?


Once the item is ready, it will take 3-5 working days.




Do you offer next day delivery


If the item is in stock and the item of jewellery is ready, we do offer a premium delivery service which is an additional £10. Otherwise we offer a free standard delivery on all orders (3-5 business days).





Where To Find Us

Round Golden Necklace

0121 554 2727

Marriage Proposal
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